Solo lessons require 24 hours notice in order to be eligible for a makeup credit. Solo lessons that are cancelled with less than 24 hours notice still require full payment.
Lessons must be cancelled through our online student portal, in order to be eligible for a makeup credit. Group classes are not able to be rescheduled.
All lessons are able to be moved online to Zoom at any time. Please move your lessons to Zoom if you are unwell.
All unused makeup credits expire at the end of each term school holidays. There is a maximum of 2 x 30 minute credits able to be on your student account at any given time. If a student cancels a lesson with already two credits on their account, the third will not be granted and full payment will still be required.
Makeup credits can be redeemed via the “open lesson” times on the student portal calendar, at any time before the end of term. We also open times through the school holidays.
Where possible, we try to send reminders to anyone who has credits that are close to expiring – but ultimately it is your responsibility to ensure that these get booked in.
Aside from trial lessons, our classes are a term long commitment. To discontinue lessons, please provide 7 days written notice before the first day of term to avoid being charged.
We can’t offer makeup credits for missed group lessons… But if you would like to join and tune into the class from afar (or when sick), we can set up a Zoom call so you can still be a part of it!
Students should arrive on time to all scheduled lessons to receive the full lesson. Lessons will end at their scheduled time, regardless of the time of students arrival. Try to come on time! We don’t want you to miss out!
If your instructor is late, they will extend your lesson finish time to make up for it!
All payments received after the due date will incur a $10 late fee, and classes will be suspended or cancelled if payment falls 7 days past your due date.
We require all of our lessons to be paid in advance, and payment extensions may be granted upon request.
In the event of your lesson falling on a public holiday, you will receive a makeup credit in order to reschedule it.
The public holidays in 2023 are:
Monday March 13th
Tuesday April 25th
Monday June 12th
Tuesday November 7th
We have a formal process for handling complaints/feedback. We take your opinion seriously and want to make you feel heard. Please email us at [email protected] to lodge a formal or informal complaint.
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